Contact Us
Contact purpose
Any message sent through this page is treated as correspondence about B, not as a formal complaint to the operator — the casino itself has its own support channels and this form does not replace them. If the matter concerns a dispute over funds, a blocked account or a withdrawal that has not arrived, the message should state that clearly at the top, because the review site cannot intervene in such cases and will only pass the matter along if the operator has failed to respond.
For a reply to be useful, include the casino username or the e-mail address registered with B, the date of the event, and a short chronology of what happened before the problem arose. Screenshots or transaction references help, but they should be described in the text rather than assumed to be readable from an attachment. A message that names the game, the date and the exact amount involved is far easier to act on than one that says only that something went wrong.
Handling of form data
The information written into the form is used solely to respond to the enquiry and to keep a record of the correspondence for as long as necessary to resolve it. It is not sold, rented out or shared with any third party for marketing purposes, and it is not added to any mailing list unless the sender has asked for that separately. The review site does not store payment details, because the form never asks for them; anyone who is asked for a password, a PIN or a full card number by anyone claiming to act on behalf of this site should stop the conversation immediately.
Messages that concern the accuracy of a review, a changed bonus term or a game that no longer exists are read by the person who maintains the site, not by an automated filter. Those messages are kept only as long as the correction is being checked, and the details are not passed to the casino unless the sender has given permission for that step.
Feedback about the website
Feedback that points out a factual error, an outdated wagering condition or a broken link is used to update the relevant page, and the correction is made without altering the overall verdict unless the new information changes the assessment. Comments about the tone or the structure of a review are read the same way, but they do not change the score of B; the rating reflects the operator's own terms and behaviour, not the preferences of the reader.
Where a message describes a problem with the website itself — a page that will not load, a comparison table that is misaligned or a search result that is wrong — that report is treated as a technical fault and fixed directly, without any need for the sender to repeat the issue in a later message. Anonymous feedback is accepted, but a reply can only be sent if a return address is included in the message.
Boundaries of the correspondence
This form is not a channel for urgent help. Anyone who is concerned about gambling behaviour, who wants to set a deposit limit or who needs a self-exclusion arrangement should contact B through its own responsible-gambling tools, because those actions must be taken on the operator's systems and cannot be requested through a third-party site. The review site will not chase a casino on a player's behalf, will not negotiate a refund and will not act as an intermediary in a dispute; it will only point the reader toward the correct route.
Messages are answered as soon as the volume of mail allows, and the reply time depends on the complexity of the question. Simple enquiries get a shorter answer than a matter that requires checking the operator's published terms against the player's account history, so a fast response should not be expected for the latter. The site does not publish the content of any enquiry, with or without the sender's name, unless the sender has explicitly agreed to that use.